Orders are processed within 1–2 business days after payment is completed (excluding weekends and holidays).
Standard delivery typically takes 7–14 business days.
Note: Pre-sale products may take longer depending on their arrival time.
We ship to most countries and regions worldwide. Some locations may have delivery restrictions. If your address cannot be served, our support team will contact you.
We aim to ship your entire order together. However, depending on inventory and shipping methods, items may occasionally ship separately. You will receive a shipment notification email for each package.
Once your order ships, you will receive a tracking number via email. You can check your package status anytime at https://t.17track.net/.
If you need to change the delivery address, please contact us within 60 minutes after placing the order.
• Once the order is shipped, the address cannot be changed.
• If a change is requested after shipping, any reshipping or return shipping costs will be the customer’s responsibility.
• If an incorrect address is provided and the package is lost or cannot be recovered, the customer is responsible for the loss. ARSMEL will not provide replacement or refund.
International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer. Customs processing may also delay the delivery time.
Please contact our support team within 7 days of delivery: support@arsmel.com.
Delivery times may vary due to customs inspections, weather conditions, or carrier delays. Thank you for your patience and understanding.
If you have any questions, just reach out: support@arsmel.com.
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