Effective for global orders. Contact: support@arsmel.com
We offer a 30‑day return window. You may request a return within 30 days of receiving your item.
To start a return, contact support@arsmel.com for authorization. Returns sent without authorization will not be accepted.
If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery and include photo or video evidence.
After verification we will provide either a replacement or a full/partial refund. ARSMEL will cover most or all return shipping costs depending on the situation.
For non‑quality returns (e.g., no longer needed, purchased wrong model), customers may request a return within 30 days, but:
The customer is responsible for all return shipping costs.
Return shipping fees vary by destination and will not be refunded. For international orders, return logistics can be expensive — in such cases we may offer a partial refund without requiring the item to be returned.
To exchange an item, complete the return process first. Once the return is approved, place a new order for the desired item. If you need assistance, contact support@arsmel.com.
Once we receive and inspect the returned item, we'll notify you of the refund approval status. Approved refunds will be issued to the original payment method.
Please allow additional time for banks or card issuers to process the refund.
| Reason | Who Covers Shipping | Notes |
|---|---|---|
| Product defect / quality issue | ARSMEL (most or all) | Evidence required (photo/video) |
| Incorrect item received | ARSMEL | Replacement or refund available |
| Change of mind / non‑quality | Customer | Customer pays full return shipping |
If return shipping exceeds product value, we may offer a partial refund without requiring return to reduce customer cost and dispute risk.
We ship globally. Import duties, taxes, and customs clearance are the customer's responsibility unless otherwise stated. For certain high‑tax countries, returns may be handled with a partial refund option to avoid excessive logistics costs.
Contact our support team at support@arsmel.com with your order number and photos/videos (if applicable). Typical response time: 1–2 business days.
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