Warranty & After-Sales Service Policy

At ARSMEL, we stand behind the quality and reliability of our products. We are committed to providing responsive after-sales support and practical solutions when you encounter an issue with your ARSMEL product.

1. Warranty Coverage

Unless otherwise stated on the individual product page or in the applicable product documentation, all ARSMEL products are covered by an 18-month after-sales warranty.

The warranty period begins on the date the package is confirmed as delivered to the purchaser or recipient, as shown by the applicable shipping or delivery record.

Certain products may have different warranty terms. In such cases, the warranty terms stated on the individual product page or product documentation will apply.

The warranty is intended to cover eligible product issues arising under normal use and operation in accordance with the applicable instructions and specifications.

2. Warranty Period & Start Date

For purchases made through the ARSMEL website, Amazon, Kickstarter, or other applicable sales channels, the standard warranty period begins from the date the package is confirmed as delivered.

For Kickstarter or crowdfunding purchases, the warranty period begins from the fulfillment delivery date rather than the original pledge date, unless otherwise stated for a specific product or campaign.

If the delivery date cannot be reasonably verified, ARSMEL may use other available purchase, fulfillment, or shipping records to determine the applicable warranty period.

3. Proof of Purchase

To verify warranty eligibility, ARSMEL may request reasonable proof of purchase or other information confirming the original transaction.

Acceptable proof may include:

• Order number or purchase record
• Purchase receipt or invoice
• Kickstarter backer or supporter information
• Shipping or delivery information
• Other valid records associated with the original purchase

If sufficient purchase information cannot be provided, ARSMEL may be unable to verify warranty eligibility or provide certain warranty services.

4. What Is Covered

The warranty covers eligible defects in materials, workmanship, or product functionality that occur during normal use within the applicable warranty period.

If you experience a product issue, please contact ARSMEL Support before attempting to repair, disassemble, or modify the product. Our support team will evaluate the issue and determine the appropriate next step.

5. What Is Not Covered

The warranty does not generally cover issues resulting from circumstances outside normal product use, including but not limited to:

• Normal wear and tear resulting from regular use
• Cosmetic changes or deterioration that do not affect product functionality
• Accidental damage, drops, impacts, or other physical damage
• Liquid or moisture damage
• Misuse, abuse, or improper operation
• Operation contrary to the applicable product instructions, specifications, or safety requirements
• Unauthorized disassembly, repair, or modification
• Damage caused by the use of non-approved parts, accessories, or modifications
• Products that have been lost or stolen
• Products purchased through unauthorized sellers or sources, where the purchase cannot be reasonably verified
• Products for which sufficient proof of purchase cannot be provided

The specific determination of whether an issue is covered by the warranty will be made based on the circumstances of the individual case.

6. After-Sales Support Beyond the Warranty Period

If your product is outside the standard warranty period, you are still welcome to contact us at support@arsmel.com.

Our support team will review the circumstances of your case and determine whether assistance can be provided.

Depending on the specific situation, we may provide:

• Technical troubleshooting and support
• Remote guidance and operating instructions
• Replacement parts
• Product repair or replacement
• Special discounts for replacement products
• Other appropriate case-by-case solutions

Any support provided after the warranty period is handled on a case-by-case basis and does not extend or renew the original warranty period.

7. How to Request After-Sales Service

To request after-sales assistance, please contact support@arsmel.com and provide the following information where applicable:

• Purchase channel: ARSMEL website, Amazon, Kickstarter, or another applicable sales channel
• Order information: order number or other applicable purchase reference
• Kickstarter purchases: Kickstarter backer or supporter number, if applicable
• Purchase information: purchase date and delivery information, if available
• Issue description: what happened, when the issue started, whether it occurs continuously or intermittently, and any troubleshooting steps already attempted
• Photos or video: a short video demonstrating the issue is preferred. If a video is not possible, please provide clear photos showing the problem.

Our support team may request additional information, photos, videos, or other evidence if necessary to properly evaluate the issue.

8. Evaluation & Resolution

After receiving your request, our support team will review the information provided and determine whether the issue can be resolved through remote troubleshooting or technical guidance.

If remote troubleshooting is appropriate, we will provide the relevant instructions or guidance.

If the issue cannot be resolved remotely and the product qualifies for further after-sales service, ARSMEL will provide an appropriate solution based on the specific circumstances.

Depending on the situation, available solutions may include:

• Replacement parts
• Product replacement
• Product repair
• Special replacement purchase offers or discounts
• Other appropriate arrangements

ARSMEL will determine the appropriate after-sales solution based on the nature of the issue, warranty status, product availability, and other relevant circumstances.

9. Replacement Products & Parts

When a product or component is replaced under an applicable warranty or after-sales arrangement, the replacement does not automatically restart or extend the original warranty period unless otherwise stated by ARSMEL.

Replacement products or parts are generally covered for the remaining period of the original warranty, where applicable.

Replacement products or parts may differ from the original product in appearance, specifications, or features due to product updates, manufacturing changes, or availability.

Where an identical replacement is unavailable, ARSMEL may provide a comparable alternative or another appropriate solution based on the circumstances of the case.

10. Regional & Service Limitations

Warranty and after-sales service may be subject to product availability, replacement-part availability, shipping restrictions, local regulations, and the availability of service in the applicable region.

For products purchased through third-party platforms or other sales channels, the applicable platform's return, refund, or consumer protection policies may also apply.

Where required by applicable law, statutory consumer rights will not be affected by this warranty policy.

11. Important Notes

• Please contact support@arsmel.com before disassembling, modifying, or attempting to repair your product.
• Unauthorized modifications or repairs may affect our ability to provide certain types of after-sales support.
• Please do not send your product back unless our support team has provided specific return instructions.
• ARSMEL is not responsible for products returned without prior authorization or without following the return instructions provided by our support team.
• Additional information or evidence may be requested during the evaluation process.
• Warranty service does not necessarily include reimbursement of shipping, customs duties, taxes, or other costs unless ARSMEL expressly confirms otherwise in the applicable case.

12. Contact Us