Date: 2026-04-17
This Privacy Policy describes how ARSMEL (operated by Solo Uno., Limited) collects, uses, stores, shares, and protects your personal data when you use our website arsmel.com.
We are committed to safeguarding your privacy and handling your data in a transparent and secure manner in accordance with applicable data protection laws, including GDPR principles.
Personal data refers to any information that can identify an individual directly or indirectly, including but not limited to:
Name, Billing and shipping address, Email address, Phone number, Payment-related identifiers, Device and usage data, Order history and customer support communication.
We collect and process personal data only where it is necessary and for clearly defined, legitimate purposes.
We process personal data to:
Operate and maintain our website and services
Process orders, payments, and deliveries
Provide customer support and after-sales service
Prevent fraud and unauthorized transactions
Improve product performance, user experience, and service quality
Comply with legal and regulatory obligations
Where applicable, we rely on legal bases such as contract performance, legal obligations, legitimate interests, and user consent in accordance with GDPR principles.
Company Name: Solo Uno., Limited
Brand Name: ARSMEL
Website: https://arsmel.com
Registered Address:
Flat D5, 5/F, King Yip Factory Building
No. 59 King Yip Street
Kwun Tong, KL
Hong Kong
Email: marketing@arsmel.com
When you visit our website, your browser automatically transmits technical data necessary for functionality, performance, and security:
IP address
Date and time of access
Pages visited and navigation path
Device type and operating system
Browser type and version
Referring URL
Approximate location (based on IP)
We use this data to ensure system stability, detect and prevent security threats, analyze usage patterns, and continuously improve the user experience.
Legal basis: legitimate interest (Art. 6(1)(f) GDPR)
We provide e-commerce services including product browsing, purchasing, account management, order fulfillment, logistics tracking, and customer support.
We work with trusted third-party providers including payment processors, logistics providers, hosting services, and analytics platforms. These partners process data strictly under contractual obligations and only as instructed by us.
In limited circumstances, data may be shared with marketing or affiliate partners where necessary for campaign execution or service delivery, and always limited to the minimum required scope.
International data transfers may occur and are safeguarded through mechanisms such as Standard Contractual Clauses (SCCs), encryption, and strict access controls.
We may collect and process: name, username, email address, encrypted password, shipping and billing address, phone number, and optional profile information.
This data is required to provide account functionality, process transactions, and deliver customer support.
Order data includes product details, transaction identifiers, billing and shipping information, payment status, delivery tracking, customer communication, and return records.
Payment providers include Airwallex and PayPal. All payments are securely processed via PCI-DSS compliant systems. We do not store full payment card details.
We may implement fraud detection and risk control mechanisms to identify suspicious transactions and protect users from unauthorized activity.
In cases of unpaid invoices, relevant data may be shared with authorized collection agencies where permitted by law.
We use cookies and similar technologies to enable core functionality, store preferences, analyze performance, and support marketing activities.
Cookies may include strictly necessary cookies, functional cookies, analytics cookies, and advertising cookies.
We use tools such as Google Analytics, Google Ads, Microsoft Bing Ads, and Meta Ads. These services may collect anonymized or pseudonymized usage data.
Non-essential cookies are activated only with user consent and can be managed or withdrawn at any time.
We share personal data only where necessary for operational purposes.
Payment providers: Airwallex / PayPal
Logistics providers: YunExpress / FedEx / regional carriers
All partners receive only the minimum data required to perform their services.
Order data: retained up to 7 years for legal and tax compliance
Customer accounts: retained until deletion request
Customer support data: retained up to 24 months
Analytics data: anonymized after retention period
We implement security measures including SSL encryption, secure server infrastructure, access controls, and continuous monitoring.
While we strive to protect your data, no system can guarantee absolute security.
You may have the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as request data portability and withdraw consent at any time.
You may also lodge a complaint with a data protection authority if applicable.
Contact: marketing@arsmel.com
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Company: Solo Uno., Limited
Email: marketing@arsmel.com
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