We collect personal data that can identify you, such as your name, address, email, and user behavior. This is in compliance with the EU GDPR.
1.1 Data Controller
The data controller under Art. 4(7) GDPR is marketing@arsmel.com.
2. Data Processing When Visiting Our Website
When visiting our website, we process technical data required to display the site and ensure security:
IP address
Date and time of the request
Page visited
Data transmitted
Browser information
Legal basis: Art. 6(1)(f) GDPR — legitimate interest in website security and functionality.
3. Additional Services and Third Parties
Services requiring registration or purchases involve further data collection.
External service providers (payment, shipping) process your data under our instructions.
Partners may collect data for promotions or joint services; this will be indicated at the time of data submission.
If data is processed outside the EEA, we ensure equivalent data protection measures are applied.
4. Data When Contacting or Registering
Contact via email or form: your name, email, and phone (if provided) for response.
Account registration: optional data provided by you, e.g., name, email, password, contact details, interests.
5. Data When Making a Purchase
5.1 Shopping Information
Item details, order number, delivery/billing addresses
Order and payment status
Messages related to purchase (complaints, customer service)
Return status and shipment info
5.2 Payment Details
Billing addresses, payment method, IBAN/BIC or card details
Data necessary for processing payment and credit checks is shared with relevant service providers only.
5.3 Debt Collection
Outstanding debts may be transferred to collection agencies under GDPR Art. 6(1)(b)/(f).
6. Cookies and Tracking
Strictly Necessary: required for website function, cannot be disabled.
Functional: remember preferences, optional.
Performance / Analytics: improve site, optional.
Advertising / Targeting: remarketing and personalized ads, optional, opt-out available.
You may manage cookies in your browser settings or via consent banner on the site. Third-party analytics include Google Analytics, Ads, Bing Ads, and Facebook Ads.
7. Data Transfer to Third Parties
Only when allowed by law or necessary for services (e.g., shipping, payment, customer service).
Group companies may share data to fulfil legal/contractual obligations.
Data may be processed outside EU with appropriate safeguards.
Authorities: data disclosed if legally required.
8. Data Retention and Deletion
We retain personal data as required for contractual and legal obligations. After account closure, data will be deleted unless legal retention applies (e.g., financial records up to 10 years).
Blocked/restricted data is only accessible by authorized personnel and only for legitimate purposes.
9. Data Protection Measures
Personal data is secured with SSL encryption and technical/organizational measures to prevent unauthorized access.
10. Your Rights
Right to access, correct, delete, restrict processing, object, data portability.
Right to withdraw consent at any time (without affecting prior processing).
Right to lodge a complaint with a data protection authority.
11. Changes to This Policy
We may update this Privacy Policy to reflect legal changes or service improvements. Please review periodically.
