1. Does the travel adapter support voltage conversion?
No. This product is a travel adapter, not a voltage converter. Please ensure your devices support the local voltage range 100–250V before use to avoid damage.
2. Which countries/regions does the Travel Adapter support?
It supports 200+ countries and regions, including:
  • US / Canada
  • UK
  • EU countries / China
  • Japan / South Korea
  • Australia / New Zealand
Before traveling, please confirm the plug standard used in your destination.
3. What is the power output of the ports?
USB-C Single Port (Varies by Model):
Model Max Single USB-C Output
VisaPro 170W Up to 140W (recommended for MacBook Pro 16" with official MagSafe cable)
VisaGo 100W Up to 100W
AC Outlet: Up to 2500W Max (depending on local voltage).
When multiple ports are in use, total output will be automatically distributed according to device load.
4. Which devices can be charged with the travel adapter?
Suitable for:
  • Laptops (including MacBook Pro and other high-power notebooks)
  • Tablets
  • Smartphones
  • Other USB-C / USB-A powered devices
Notes:
  • VisaPro 170W can support MacBook Pro full-power 140W charging (with official MagSafe cable).
  • VisaGo 100W supports up to 100W USB-C charging.
  • For high-power laptops, we recommend using the USB-C1 main output port for optimal performance.
5. What is the warranty policy?
The Travel Adapter includes a 24-month (2-year) warranty starting from the date you receive it. For support, contact: support@arsmel.com
6. Which fast-charging protocols does the Travel Adapter support?
Supported fast-charging standards include QC, FCP, AFC, PPS, BC1.2, and more.
Model PD Protocol Support
VisaPro 170W PD 3.1
VisaGo 100W PD 3.0
This ensures wide compatibility with mainstream smartphones, tablets, and laptops.